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Introduction and acceptance of the General Conditions of Sale
These general conditions of contract (hereinafter also "General Conditions") regulate the offer by Aromi Divini di Oksana Loboda of products on www.dinnerfromitaly.com (from now on also "Site"). The General Conditions must be accepted by the User when registering on the Site, in order to be able to take advantage of the offers made therein and to proceed with the purchase of products.
Aromi Divini di Oksana Loboda reserves the right to modify the General Conditions at any time in whole or in part, notifying Users via the Site with at least 30 days notice, if the methods of use of the products and services offered have changed. Users are therefore required to periodically consult this page, in order to always be informed about the conditions applied. It is understood that the use of the Site following these changes implies the tacit acceptance of the same.
Ownership of the Site - Type of offers
The Site is owned by Aromi Divini by Oksana Loboda with registered office in Sutri, Italy, 01015, Via Dei Saturnali, 35, CF and VAT number IT02254580562.
The products can be sold either through a permanent catalog or through " flash-deal " formulas or promotions that provide for product availability subject to quantity and / or time limits. The product offer is related to the categories food, packaged products such as sauces, honey, canned meats and other food products and accessories for the preparation, consumption or storage of food. Following a purchase transaction, Aromi Divini di Oksana Loboda will issue the User with an order confirmation by e-mail.
Registration on the Site
Registration on the site is free. Users who register will have to provide some personal data and follow all the steps from the procedure (from now on also " Complete Registration "). At the time of Complete Registration, the User will be asked to choose a Username and Password , which the User undertakes not to transfer even temporarily to third parties and to keep with due care, diligence, and secrecy under his own responsibility, since these credentials are the only means to identify the User and to validate his access to the offers. The User is therefore informed that all the acts performed through the use of said credentials will be attributed to him and will have binding effect in his comparisons.
The User is required to immediately inform Aromi Divini di Oksana Loboda of any unauthorized or improper use of his login credentials or to report any violations by third parties. If Aromi Divini di Oksana Loboda finds any violations, it may, at its own discretion, inhibit access, permanently delete the information contained therein or refuse the opening of new Accounts by the same User.
At any time, the User can update and / or modify or request the cancellation of the information released during registration. In the event of a cancellation request, however, Aromi Divini di Oksana Loboda may temporarily keep, in whole or in part, such information, for the sole purpose of executing any purchases made and / or being able to conclude the accounting and tax procedures.
Complete Registration is required to proceed with the purchase of products and to access summary information relating to the activities performed by the User on the site (also " Account ").
Conditions of the offer
The object of the offers of Aromi Divini by Oksana Loboda is the purchase of goods at the prices indicated on the Site. Www.dinnerfromitaly.com reserves the right not to process orders from subjects other than the "consumer" in accordance with its commercial policy .
Prices are expressed in Euros and are inclusive of VAT. The shipping costs of the goods can be fixed or variable, calculated based on the weight, the number of items selected and / or the destination address of the goods. Shipping costs may also be included in the sale price of some items or be free if the total amount of the order exceeds a certain value or following a specific promotion. In any case, the User is always informed of the amount of the shipping costs before concluding the purchase procedure and making the payment.
The images accompanying the information sheets of a product or an offer may not be perfectly representative of its characteristics but differ in color, size and accessory products shown in the figure. All purchase support information is to be understood as simple generic information material, therefore not referable to the real characteristics of a single offer.
The validity of the offers may be subject to quantitative or temporal limitations, after which they may no longer be available. The validity date and / or the available quantity of the offers are shown on the Site in such a way as to allow the User to become aware of them. Aromi Divini di Oksana Loboda may change the duration or quantity of an offer at any time and at its own discretion, it being understood that it will follow up on orders placed during the validity of a particular offer. An offer may be published several times over time, also following agreements with the Partner or supplier of the goods. In some cases it is possible that the availability of a good ends at a time after the purchase: in these cases, Aromi Divini di Oksana Loboda, if the conditions are met, will refund the User. It is possible that for some offers of goods a specific variant is not guaranteed and the User will be required to specify one or more preferences at the time of purchase: in such circumstances, the User is aware that he may receive a different variant of the product than to the one chosen during the purchase phase.
Purchase procedure and payment methods
Having taken note of the conditions of the offer, the User can complete the purchase by following the procedure on the Site.
Before finalizing the purchase, a summary will be displayed which will indicate the unit cost of the selected item and the total, in the event of the purchase of multiple quantities of the same item or of different items. Following the successful completion of the payment, the User will receive a confirmation email containing information relating to the offer purchased. The confirmation will contain a summary of the delivery and billing address. The shipment of the goods takes place within the times indicated in the order confirmation. Delivery times are also indicated before concluding the purchase procedure in the cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier in charge of delivery to the Customer or other causes due to third parties or force majeure not attributable to Aromi Divini di Oksana Loboda. The accepted payment methods, unless otherwise specified or agreed with the User, are: credit card and prepaid cards, with PayPal, Stripe accounts and bank transfer. Unless otherwise specified in the terms of the offer, the amount due will be debited upon confirmation of payment. In the case of bank transfer, at the time of order confirmation, the bank details (IBAN), the amount of the transfer and the order number will be indicated. Payment by bank transfer must be made within the terms possibly indicated and in any case no later than 2 days from the order confirmation, a deadline beyond which it may not be possible to guarantee the evasion of the goods: in this case Aromi Divini di Oksana Loboda will re-credit to the sender, at no additional cost and by bank transfer, any payment received after the deadline.
If the User realizes that he has provided incorrect and / or incomplete information about his personal details or the shipping address of the goods, it is necessary that he communicate it promptly and within the terms of order fulfillment, by sending an email to the address support @ dinnerfromitaly.com . In all cases, the User is solely responsible for any indication of incorrect and / or incomplete general information or delivery address, with the consequent possibility of losing the sum paid if the goods are delivered to strangers.
Transaction security
Aromi Divini di Oksana Loboda does not process and does not store the data of the payment documents, which are processed and / or stored by the relative payment service providers. The actual payment takes place through fields for entering the protected and encrypted payment data, served directly by the payment service. Only after the transaction has taken place, the banking service provider communicates the outcome of the payment to Aromi Divini di Oksana Loboda, without providing any sensitive information. For this reason, Aromi Divini by Oksana Loboda has no power over any refusal of the credit card used for payment. Divine Aromas by Oksana Loboda therefore it cannot be held responsible in any way for direct or indirect consequences deriving from the use of the credit card by the user to pay for the products and / or services purchased.
Coupon
Aromi Divini by Oksana Loboda can issue discount codes (from now on also " Coupon ") that the User can use when purchasing the products. The Coupons are issued in the form of an alphanumeric code and their value (in euros) is established unquestionably and at their own discretion. The Coupon can be inserted by 'User in the appropriate "Coupon" field when entering the order. The Coupon thus entered will be automatically deducted, and before payment, from the total amount of the order excluding any shipping costs. percentage discount are not applied to products already in promotion. Coupons are generally usable by the user for a limited period of time, after which they will no longer be usable. The Coupon may be subject to a minimum amount of expenditure under which the 'use of the same will not be possible. Unless otherwise specified, the Coupon is personal and linked to the User's Account and can be used for a single purchase, after which it will be automatically cally invalidated. Coupons cannot be combined. Aromi Divini di Oksana Loboda reserves the right to eliminate the Coupons issued in favor of users who make an improper use, without notice and without the right to indemnity or compensation.
Shipping and delivery
The shipment of the goods takes place within the maximum time indicated in the conditions of the offer. Delivery times can also be indicated before concluding the purchase procedure in the cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier in charge of delivery to the customer. In any case, Aromi Divini by Oksana Loboda, unless otherwise specified on the product sheet, undertakes to deliver the goods within 10 working days from the date of the order and on average deliveries take place in 24/48 working hours throughout Italy with the exception of the islands. where the average delivery times are 48/72 working hours. In the unlikely event that the goods become unavailable for any reason after receiving the order, a refund of any payment received will be issued, at no cost to the User. The User can be informed by email when the product will be shipped.
The User will be notified, if available, the name of the courier and the tracking code of the shipment (Waybill or "Tracking"), through which it will be possible to follow the status. This information, if available, will also be visible within the User Account.
Aromi Divini di Oksana Loboda cannot guarantee that multiple products purchased at the same time will be delivered with a single shipment, nor that any different shipments will arrive at their destination at the same time. The offers, in fact, may refer to products supplied by different Partners and / or not come from a single centralized warehouse. It is not possible to guarantee a precise date or time of delivery as this depends on the courier, the destination address and the person in charge of delivery. Aromi Divini di Oksana Loboda cannot therefore be held responsible for any direct or indirect consequence deriving from these times. The delivery of the order is intended, unless otherwise specified during the purchase process, on the street level.
In the case of shipping bottles, Aromi Divini by Oksana Loboda uses patented packaging approved by the courier, designed to guarantee the integrity of the product. In any case, upon delivery of the goods by the courier, the User will be required to verify that the packaging is intact, not damaged, or in any case altered, even in the closing materials (adhesive tape or strapping) or that there are no liquid leaks. Any damage to the packaging and / or to the product must be immediately contested by the User, placing a written reservation of control (and specifying the reason for the reservation, eg. "Punched packaging", "Crushed packaging", etc.) on the document of courier delivery. Once this document has been signed, the User will no longer be able to make any objection about the characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to: info@dinnerfromitaly.com
In case of non-delivery of the goods within the indicated times, the User will be required to notify Aromi Divini di Oksana Loboda who will check directly with the courier, the status of the shipment and any anomaly. Following a shipping anomaly (for example a package lost or destroyed during transport), Aromi Divini di Oksana Loboda will send the product again, compatibly with the availability of the same in stock without further costs or burdens for the user, or to refund the order in full.
Product conformity guarantee
Aromi Divini di Oksana Loboda works diligently and in absolute good faith in selecting suppliers, verifying their actual suitability to supply the products in the quantities and according to the characteristics described in the purchase offers, it being understood that Aromi Divini di Oksana Loboda cannot be responsible for personal injury resulting from any violation by the manufacturers. In any case, Aromi Divini di Oksana Loboda cannot guarantee the completeness or the content of the information provided by the Supplier, nor the perfect correspondence of what is described in the product or offer sheet with the product actually delivered, as well as the legitimacy of the use by the Supplier of images, videos and distinctive signs. The User is also aware that the images used on the proposals can sometimes only be indicative of the product and not always faithfully represent the delivered product.
Withdrawal
The User who requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with Aromi Divini by Oksana Loboda without any penalty and without having to provide any reasons, within 14 working days pursuant to and for the purposes of 'art. 52 paragraph 1 of the Consumer Code, which run from the day of receipt of the product purchased on dinnerfromitaly.com . The withdrawal may be exercised by the customer, pursuant to art. 54 paragraph 1 of the Consumer Code, by email to the address info@dinnerfromitaly.com . The communication must contain the indication of the product and the order number, any IBAN in the case of payment made by bank transfer. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the procedure indicated above, is borne by the User.
Following the correct exercise of the withdrawal, unless Aromi Divini di Oksana Loboda collects the goods directly, the User will have the obligation to return the goods without undue delay and in any case within 14 days from the date on which the User communicated your decision to withdraw from the contract. The User must visibly apply the document received by Aromi Divini di Oksana Loboda on the packaging following the aforementioned notice of withdrawal, in which the shipping address and the details relating to the order necessary for identify the return at destination. The User is advised to insert a copy of this document also inside the packaging, in order to avoid loss or the impossibility of identifying the return once it has arrived in the warehouse. The relative shipping costs of the goods will be borne by the User. The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, accompanied by all accessories and leaflets, identification tags and original labels, where present, still attached to the goods and intact. and not tampered with, as well as perfectly suitable for their intended use and free from signs of wear or dirt.
As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from the manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Aromi Divini di Oksana Loboda, upon written communication to be sent to the User within 5 working days of receipt of the goods, may reduce the amount of the reimbursement due to this decrease in value, providing the same, in the event that the refund has already been paid, the bank details for the payment of the amount owed by the User due to the decrease in value of the asset.
Aromi Divini by Oksana Loboda may refuse to accept a withdrawal for food products that have even been partially consumed. Pursuant to art. 59 of the aforementioned Consumer Code, goods made to measure or customized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.
As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from the manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Aromi Divini di Oksana Loboda, upon written communication to be sent to the User within 5 working days of receipt of the goods, may reduce the amount of the reimbursement due to this decrease in value, providing the same, in the event that the refund has already been paid, the bank details for the payment of the amount owed by the User due to the decrease in value of the asset.
Aromi Divini by Oksana Loboda may refuse to accept a withdrawal for food products that have even been partially consumed. Pursuant to art. 59 of the aforementioned Consumer Code, goods made to measure or customized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.
Exceptions from the right of withdrawal
In any case, pursuant to art. 59 of the Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.
Refunds
Any disbursement of the sums by way of reimbursement by Aromi Divini di Oksana Loboda, if due, will take place pursuant to Article 56 paragraph 1 of the Consumer Code as soon as possible, and in any case no later than 14 days from the date in which the event that gave rise to the reimbursement occurred and in the event of withdrawal, from the day on which the User became aware of the relative exercise. Aromi Divini di Oksana Loboda will reimburse using the same payment method used by the User for the initial transaction, unless otherwise expressly agreed with the User and provided that the same does not incur any costs as a consequence of using the different means of payment. payment. If the User has expressly chosen a different type of delivery that provides for delivery costs higher than those connected to the standard delivery offered by Aromi Divini di Oksana Loboda ("Additional Costs"), the latter will not be required to reimburse the related costs. Additional. It is understood that, with the exception of cases in which Aromi Divini di Oksana Loboda has decided to collect the goods directly, he may withhold the refund until he has received the goods or until the User has demonstrated that he has returned the goods, to whichever situation occurs first.
Responsibility
Aromi Divini di Oksana Loboda will not be liable for damages that may arise from the use of the Site such as computer viruses, omissions, service interruptions and software failures, even to the detriment of the User's computer equipment, which prevent or delay the provision of services. if these are due to external causes, force majeure and / or third parties not dependent on the will of the owner. In any case, Aromi Divini di Oksana Loboda cannot in any case be held responsible for delays or defects or discrepancies depending on events beyond its reasonable control such as, by way of example only: (i) events of force majeure; (ii) events dependent on the facts of third parties such as the interruption or malfunction of the services of telecommunications operators and / or power lines, or acts or omissions on the part of carriers or shippers.
Intellectual Property Rights
All trademarks, as well as any intellectual work, distinctive sign or name, image, photograph, written or graphic text and more generally any other intangible asset protected by the laws and international conventions on intellectual property and industrial property reproduced on the Site remain the exclusive property of Aromi Divini di Oksana Loboda and / or its assignors, without the Customer having any rights over them from accessing the Site and / or entering into the Purchase Contracts.
Privacy
Personal data is collected and processed in order to follow up on the User's requests. Aromi Divini di Oksana Loboda guarantees its users to operate in compliance with the legislation on the processing of personal data, governed by the Privacy Code pursuant to Legislative Decree no. 196/2003 and by EU Reg. 2016/679. The privacy policy is to be considered an integral and substantial part of these General Conditions.
The data controller is Aromi Divini di Oksana Loboda, any complaint must therefore be addressed to:
Divine Aromas by Oksana Loboda
Via di Torre Tossa, 35
00165 Rome (RM)
Upon registration, the User may be required to give his consent to the receipt of commercial information, including by sending newsletters . In this case, the User will be free to give his consent or not.
Cookies
For the correct functioning of the Site, it is necessary to use Cookies. Cookies are used to obtain information on the terminals, on the operating system, on the IP address and on the type of browser in use, in order to offer the User a better browsing experience. This is generally statistical data, which does not contain sensitive information. it is possible to deny the use of cookies by activating the option to disable them on the browser or device in use.
Applicable law, alternative dispute resolution, and competent court
The relationships arising from the Contract are governed by Italian law.
Aromi Divini by Oksana Loboda informs the Consumer Customer, pursuant to art. 141-sexies, third paragraph, Consumer Code, that if it is not possible to resolve a dispute between the Consumer Customer and VDS following a complaint presented directly by the Consumer Customer, Aromi Divini di Oksana Loboda will inform him about the Alternative bodies Dispute Resolution (ADR) competent to resolve such disputes out of court, specifying whether or not it intends to use the aforementioned bodies to resolve the dispute.
Aromi Divini by Oksana Loboda informs the Consumer Customer that, pursuant to Regulation (EU) no. 524/2013, a European ODR platform (so-called ODR platform) was established to facilitate the out-of-court resolution of disputes, arising between consumers and professionals, concerning contractual obligations deriving from sales or online service contracts between a consumer resident in the Union and a professional established in the Union. This ODR platform, which the Consumer Customer can use to resolve any disputes that may arise with Oksana Loboda's Aromi Divini, can be consulted via the internet address https://ec.europa.eu/consumers/odr/ .
Disputes with Consumer Customers residing outside the Italian territory are devolved to the jurisdiction of the Court of Rome, as the judge of the place where the Contract is executed.
Respons. commercial Oksana Loboda